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Police volunteers who helped rural communities, assisted individuals in mental health crises and supported the victims of Grenfell Tower have been honoured for their work at an awards ceremony in London today (Tuesday 28 November).

The Lord Ferrers Awards recognise the outstanding contribution of special constables, police support volunteers and volunteer police cadets. They also acknowledge the support employers and their employees offer their local force. Over 600 nominations were received, twice as many as last year. This is the first year where volunteers who use technology creatively were acknowledged in a new award for Technical Innovation.

Nine winners were announced at the ceremony at Millbank Tower, attended by Home Secretary Amber Rudd and Minister of State for Policing and the Fire Service, Nick Hurd.

Home Secretary Amber Rudd said:

Policing volunteers across the country play a fundamental role in what is widely recognised as one of the best police forces in the world.

The contribution all of this year’s nominees have made in keeping their communities safe is testament to the wonderful spirit of volunteering that exists in this country.

I want to thank every winner, runner up and nominee for all that you do as we celebrate your true dedication and professionalism to policing.

Minister for Policing and the Fire Service Nick Hurd said:

Every year the Lord Ferrers Awards recognise the truly inspirational work of those who give up so much to serve their communities.

Volunteers bring valuable skills from outside policing and help ensure our police force is fully equipped to deal with the challenges of 21st century policing.

The government has brought forward legislation in the Policing and Crime Act to transform the powers and roles of police staff and volunteers which will come into force on 15 December. These reforms will, for the first time, enable volunteers to be given powers at the discretion of chief officers, based on local need, and set out the core list of powers only available to a police officer holding the office of constable.

The Home Secretary also announced that from next year volunteers in the Offices of Police and Crime Commissioners will be eligible for nominations.

The winners are:

Ferrers Special Constabulary – Individual Award winner: Gareth Owen, Gwent

Gareth Owen worked with the Welsh Ambulance Service to establish a Joint Response Unit. With emergency services working closer together they were able to attend serious incidents quicker and tailor each response according to patients needs. The creation of the unit has resulted in a significant reduction in unnecessary conveyances to A&E as well as improved collaboration with the Ambulance Service.

Ferrers Special Constabulary – Team Award winner: Street Triage Team, Essex Police

A team of Special Constables with experience in the health and social care sector were brought together to help better serve individuals in a mental health crisis who needed urgent support or intervention. They set up a Street Triage Team where mental health nurses joined police patrols. Their invaluable expertise brings additional skills and knowledge to support mental health incidents. By working together they ensured tailored and appropriate responses to mental health incidents. The creation of this team also promoted a greater understanding within the police of mental health.

Police Support Volunteer – Individual Award winner: Andrea Phipps, Merseyside Police

Andrea Phipps is a chartered accountant and a chartered tax advisor, and has been assisting the Economic Crime Team at Merseyside police. She works on a variety of cases, each requiring specialist tax and accountancy knowledge. Without Andrea’s expertise the force would have had to outsource the work to a Forensic Accountant. Her work over the last two years has helped ensure the Economic Crime Team are one of the top three performing forces in the country for financial investigations and cash seizure.

Police Support Volunteer – Team Award winner: Puppy breeding scheme, West Midlands Police

West Midlands police had an issue procuring suitable dogs for the various operations undertaken by the force – including explosives and drugs detection. The commitment and flexibility from the police support volunteers has ensured that West Midlands police now have one of the largest puppy breeding and walking programmes in England and Wales. The police volunteers help raise the pups from six weeks to 14 months, assisting with training sessions and ensuring the continued development of the dogs.

Their efforts have meant the dog unit is maintained 24 hours a day and is able to offer a round-the-clock response to firearm, drugs and bomb threats. The dogs also help foster positive relationships with the public, especially among groups that are traditionally difficult to engage with – including children in care. The police support volunteers have also started a charity to support retired police dogs by helping to finance their ongoing medical treatment.

Volunteer Police Cadet – Individual Award winner: Hassan Khan, Greater Manchester police

Hassan has been a key member of the GMP cadets. He aims to break down barriers and educate his peers about tolerance and respect in an inner city area of Manchester. Hassan is also responsible for mentoring all of the new recruits that start the cadet scheme, ensuring they are all fully integrated within the team. He has worked with cadet leaders to develop a senior cadet leadership workshop so cadets can improve and hone their skills. Hassan plays a vital link between the cadets and the team leaders to ensure that young people are supported and work towards their development aims.

Volunteer Police Cadet – Team Award winner: Kensington and Chelsea Cadets, London Metropolitan

Following the Grenfell Tower fire, a team of cadets in Kensington and Chelsea organised fundraising events and vigils for the victims of the fire. They also organised a residential camping trip to the Isle of Wight for young people affected by the tragedy so they could have a break away from the city. The cadets provided support the young people throughout the trip and it enabled them to speak openly about how they felt and the impact the fire had on them. As a result of their work, local children have enlisted with the local cadets.

Employer supported policing Award winner: Trafford Council, Greater Manchester Police

Employer Supported Policing (ESP) is a partnership benefiting employers, their staff and the police service. Trafford Council agreed that they would offer staff an additional 10 days paid leave to either undertake volunteer police duties or training. The council already supported Special Constables who live and/or work within the Trafford borough by offering reduced council tax payments, however they were keen to encourage council staff to join the ESP scheme – and now give paid leave to their staff who are Special Constables. As a result, ten new applications were made to the Special Constabulary from council staff and Trafford Council based Special Constables have so far given 269 hours of policing to the local community since the scheme began last year.

ASCCO Leadership Award winner: Andrew Turner, Devon & Cornwall Police

Andy has introduced a dedicated ‘Rural Engagement Team’ to address the problems of rural crime, increase engagement with the farming community, help to reduce suicides amongst farmers and provide crime prevention advice. Rural communities and farmers in Devon and Cornwall often feel isolated so the team maintain a high visibility in those areas to provide reassurance. They have also signed up over 400 farms to Farm Watch, a scheme that shares intelligence between the community and the police to prevent theft.

Technical Innovation Award winner: Community Speedwatch Online, Sussex

The Sussex policing area has one of the highest rates of road deaths in the country. CSW online have developed and introduced an internet-based application and web-platform to manage all aspects of Community Speedwatch activity. CSW online today manages almost 2,500 trained volunteers spanning several counties. The system has improved the accuracy of recording speeding drivers and brought consistency and clarity to the process. It has generated over 20,000 educational letters in Sussex alone in the last year and helped raise the profile and effectiveness of Community Speedwatch as a way of local residents supporting the police to tackle this important issue.

The Medicines and Healthcare products Regulatory Agency (MHRA) has today announced Viagra Connect (containing sildenafil 50mg) will be formally classified from a prescription only medicine (POM) to a pharmacy medicine (P). This means it could be available without prescription for use by men over 18 who have erectile dysfunction.

This decision was made following a reassuring assessment of the safety of the Viagra Connect, advice from the Commission on Human Medicines, and a public consultation earlier this year with positive outcome.

If marketed, the medicine will be sold from pharmacies following a discussion with the pharmacist. Pharmacists will be able to determine whether treatment is appropriate for the patient and can give advice on erectile dysfunction, usage of the medicine, potential side effects, and if further consultation with a general practitioner is required.

Viagra Connect will not be sold to those with severe cardiovascular disorders; at high cardiovascular risk; liver failure; severe kidney failure; or taking certain interacting medicines. Use of Viagra Connect in these groups of men must continue to be under the supervision of a doctor.

Making this medication more widely available will help direct men who might not otherwise seek help into the healthcare system and away from the risks that come with buying medicines from websites operating illegally.

Erectile dysfunction medicines are a popular target for criminals selling unlicensed and counterfeit medicines. Over the past 5 years, investigators from MHRA have seized more than £50 million of unlicensed and counterfeit erectile dysfunction medicines.

Mick Foy, MHRA’s Group Manager in Vigilance and Risk Management of Medicines, said:

This decision is good news for men’s health. The move to make Viagra Connect more widely accessible will encourage men to seek help within the healthcare system and increase awareness of erectile dysfunction.

Erectile dysfunction can be a debilitating condition, so it’s important men feel they have fast access to quality and legitimate care, and do not feel they need to turn to counterfeit online supplies which could have potentially serious side effects.

A Downing Street spokesperson said:

The Prime Minister welcomed leaders from 10 British Overseas Territories to Downing Street for the start of their annual Joint Ministerial Council meeting. She opened by setting out the Government’s desire to cement the enduring partnership that exists between the UK and the Overseas Territories, and the UK’s ambition to support their diverse economies and natural heritage.

The PM reiterated the UK’s commitment to long-term reconstruction efforts following the devastating consequences of Hurricanes Irma and Maria, and invited Territory leaders of the islands worst affected – including Anguilla, the British Virgin Islands and Turks and Caicos – to speak of their experiences. As part of the UK’s continued efforts, the Prime Minister confirmed a new £70 million package of recovery and reconstruction support, supplemented by up to £300 million of UK loan guarantees for territories that need support to access finance. The leaders welcomed the financial commitment, and reiterated their appreciation for the UK’s rapid response that offered support within hours of the disaster.

The Prime Minister took the opportunity to update the leaders on the progress of our discussions with the European Union, and invited leaders to express their views so they could be properly reflected in our strategy for Brexit negotiations.

She also raised the issue of financial services, noting the increased focus on taxation and transparency that have come to the fore since the recently leaked Paradise Papers. The PM recognised that a lot of work had been done following the Panama Papers last year. She thanked the Territories for the leadership they have already shown, including steps they have already taken to implement international standards, and asked for similar leadership to show what more can be done to make further progress on the issue.

• Scheme offers immediate assistance to those in hardest to reach places
• More than 10,000 UK homes and businesses have already had their broadband speeds boosted through the initiative

The “Better Broadband Scheme” provides a subsidy of up to £350 to enable access to an affordable basic broadband service to those people unable to get broadband speeds of at least 2Mbps.

Minister for Digital, Matt Hancock said:

Thanks to the UK Government’s rollout of superfast broadband, more than 94 per cent of the UK can now access superfast broadband speeds and thousands more homes and businesses are being reached every week.

There is still more to be done to get decent broadband to all and the Better Broadband Scheme helps people with the very worst broadband, to provide immediate assistance to those most in need. I’m delighted to say we are extending the scheme to help people in some of the most rural and hard to reach areas of the country.

Already more than 10,000 homes and businesses have benefitted from the Scheme, with subsidies that are worth over £3 million in total. Originally due to conclude at the end of 2017, the steadily growing popularity of the scheme means that it will now be extended until the end of 2018.

Households and businesses that are eligible to take advantage of the Scheme are provided with a unique code by the Government that they can use to obtain an affordable basic broadband connection. The code does not have a specific fixed value but the subsidy contributes towards the installation and hardware costs to ensure that the customer’s first year costs are no more than £400.

ENDS

Notes to Editors

1. Taking out a broadband service under this Scheme will not prevent your premises from being considered for superfast broadband in the future.
2. People can check what broadband services are already available to them by using the GoSuperfast checker , and what their current broadband speed is, using the ADSL availability checker.
3. If, after making these checks, they believe their speed is less than 2 Mb per second and they have no other options available enter your postcode below to find out how to apply for help.

A stark social mobility postcode lottery exists in Britain today where the chances of someone from a disadvantaged background succeeding in life is bound to where they live, the Social Mobility Commission’s ‘State of the nation’ report, published today (Tuesday 28 November) has found.

The report uncovers a striking geographical divide with London and its surrounding areas pulling away from the rest of the country, while many other parts of the country are being left behind economically and hollowed out socially.

It warns that Britain is in the grip of a self-reinforcing spiral of ever-growing division and calls on government to increase its proportion of spending on those parts of the country that most need it. Estimates suggest that the North is £6 billion a year underfunded compared to London.

At the heart of the report is the Social Mobility Index, which ranks all 324 local authorities in England in terms of their social mobility prospects for someone from a disadvantaged background. It uses a range of 16 indicators for every major life stage, from early years through to working lives, to map the nation’s social mobility hotspots and coldspots. A similar, but not comparable, approach has been taken for Scotland and Wales.

The report debunks the assumption that a simple north-south divide exists. Instead, it suggests there is a postcode lottery with hotspots and coldspots found in almost every part of the country. London dominates the hotspots, while the East and West Midlands are the worst performing regions. The best performing local authority area is Westminster and the worst performing area is West Somerset.

The index finds that the worst performing areas for social mobility are no longer inner city areas, but remote rural and coastal areas, and former industrial areas, especially in the Midlands. Young people from disadvantaged backgrounds living in these areas face far higher barriers than young people growing up in cities and their surrounding areas – and in their working lives, face lower rates of pay; fewer top jobs; and travelling to work times of nearly four times more than that of urban residents.

There is also no direct correlation between the affluence of an area and its ability to sustain high levels of social mobility. While richer areas tend to outperform deprived areas in the index, a number of places buck the trend. Some of the most deprived areas in England are hotspots, including most London boroughs – such as Tower Hamlets, Hackney and Newham. Conversely, some affluent areas – such as West Berkshire, Cotswold and Crawley – are amongst the worst for offering good education, employment opportunities and affordable housing to their more disadvantaged residents.

The report highlights that local policies adopted by local authorities and employers can influence outcomes for disadvantaged residents. But it also warns that there is a mind-blowing inconsistency of practice in how to improve social mobility outcomes, with little pooling of experience or evidence-based strategies.

The Rt Hon Alan Milburn, chair of the Social Mobility Commission, said:

The country seems to be in the grip of a self-reinforcing spiral of ever-growing division. That takes a spatial form, not just a social one. There is a stark social mobility lottery in Britain today.

London and its hinterland are increasingly looking like a different country from the rest of Britain. It is moving ahead as are many of our country’s great cities. But too many rural and coastal areas and the towns of Britain’s old industrial heartlands are being left behind economically and hollowed out socially.

Tinkering around the edges will not do the trick. The analysis in this report substantiates the sense of political alienation and social resentment that so many parts of Britain feel. A new level of effort is needed to tackle the phenomenon of left behind Britain. Overcoming the divisions that exist in Britain requires far more ambition and far bigger scale. A less divided Britain will require a more redistributive approach to spreading education, employment and housing prospects across our country.

Key findings include:

• London accounts for nearly two-thirds of all social mobility hotspots
• The Midlands is the worst region of the country for social mobility for those from disadvantaged backgrounds – half of the local authority areas in the East Midlands and more than a third in the West Midlands are social mobility coldspots
• Some of the worst performing areas such as Weymouth and Portland, and Allerdale, are rural, not urban
• Coastal and older industrial towns – places such as Scarborough, Hastings, Derby and Nottingham – are becoming entrenched social mobility coldspots
• Some of the richest places in England, such as West Berkshire, Cotswold and Crawley, deliver worse outcomes for their disadvantaged children than places that are much poorer such as Sunderland and Tower Hamlets
• Apart from London, English cities are punching below their weight on social mobility outcomes. No other city makes it into the top 20%
• Early years – disadvantaged children are 14 percentage points less likely to be school ready at age 5 in coldspots than in hotspots: in 94 areas, under half of disadvantaged children reach a good level of development at age 5
• Schools – 51% of London children on free school meals achieve A* to C in English and maths GCSE compared to an average of 36% of children on free school meals in all other English regions: in the best place (Westminster), 63% get good English and maths GCSEs whereas in the worst (Isle of Wight), only 27% do
• A critical factor in the performance of top local authorities is the number and quality of teachers available. A secondary teacher in the most deprived area is 70% more likely to leave
• Schools in rural and coastal areas are isolated and lack partnerships with other schools. In Lancashire and West Yorkshire only 19% of all schools are either in a multi-academy trust or an equivalent trust compared to 35% in north east London and the East of England
• Youth – In Kensington and Chelsea, 50% of disadvantaged young people make it to university, whereas in Hastings, Barnsley and Eastbourne, the university participation rate for this group falls to just 10%
• One quarter of young people are NEET (not in education, employment or training) in the worst local authority area a year after GCSEs (South Ribble), compared to 1% in North Hertfordshire
• Working lives – In 71, largely rural areas, more than 30% of people earn below the voluntary living wage: average wages in the worst performing area, West Somerset, are £312 a week, less than half of the best performing areas of London such as Wandsworth, Richmond upon Thames and Westminster
• In Bolsover, just 17% of residents are in jobs that are professional and managerial positions, compared to 51% in Oxford
• City residents face barriers in their working lives with high housing costs and high rates of low paid work compared to commuter belt residents who benefit from higher rates of the top jobs and with more families owning their homes
• In Blaby, Rochford and Harborough, 80% of residents own their homes whereas in Tower Hamlets it is just 18%

Key recommendations:

• Every local authority should develop an integrated strategy for improving disadvantaged children’s outcomes and Pupil Premium funds should be invested in evidence-based practice
• Local authorities should support collaboration between isolated schools, subsidise transport for disadvantaged young people in isolated areas and encourage Local Enterprise Partnerships (LEP) to follow the North East LEP’s approach to improving careers support for young people
• Local authorities should all become accredited Living Wage employers and encourage others in their communities to do likewise
• Central government should launch a fund to enable schools in rural and coastal areas to partner with other schools to boost attainment
• Regional School Commissioners should be given responsibility to work with universities, schools and Teach First to ensure that there is a good supply of teachers in all parts of their regions
• The Department for Business, Energy and Industrial Strategy should match the Department for Education’s £72 million for the opportunity areas to ensure there is a collaborative effort across local education systems and labour markets
• Central government should rebalance the national transport budget to deliver a more equal share of investment per person and contribute towards a more regionally balanced economy

Notes for editors

1.The Social Mobility Commission is an advisory, non-departmental public body established under the Life Chances Act 2010 as modified by the Welfare Reform and Work Act 2016. It has a duty to assess progress in improving social mobility in the United Kingdom and to promote social mobility in England. It currently consists of four commissioners and is supported by a small secretariat.

2.The commission board currently comprises:

• Alan Milburn (chair)
• Baroness Gillian Shephard (deputy chair)
• Paul Gregg, Professor of Economic and Social Policy, University of Bath
• David Johnston, Chief Executive of the Social Mobility Foundation

3.The functions of the commission include:

• monitoring progress on improving social mobility
• providing published advice to ministers on matters relating to social mobility
• undertaking social mobility advocacy

This month’s Price Paid Data includes details of more than 101,000 sales of land and property in England and Wales that HM Land Registry received for registration in October 2017.

In the dataset, you can find the date of sale for each property, its full address and sale price, its category (residential or commercial) and type (detached, semi-detached, terraced, flat or maisonette and other), whether it is new build or not and whether it is freehold or leasehold.

The number of sales received for registration by property type and month

Property type	October 2017	September 2017	August 2017
Detached	22,849	22,377	22,782
Semi-detached	25,558	24,911	26,056
Terraced	26,394	25,829	26,515
Flat/maisonette	19,048	17,958	17,085
Other	7,159	6,027	6,075
Total	101,008	97,102	98,513

Of the 101,008 sales received for registration in October 2017:

• 74,649 were freehold, a 9% increase on October 2016
• 11,949 were newly built, a 8.5% decrease on October 2016

There is a time difference between the sale of a property and its registration at HM Land Registry.

Of the 101,008 sales received for registration, 27,229 took place in October 2017 of which:

• 479 were of residential properties in England and Wales for £1 million and over
• 253 were of residential properties in Greater London for £1 million and over
• 3 were of residential properties in Greater Manchester for £1 million and over

The most expensive residential sale taking place in October 2017 was of a flat in the City of Westminster, London for £15,750,000. The cheapest residential sale in October 2017 was of a terraced property in Bishop Auckland, County Durham for £18,500.

The most expensive commercial sale taking place in October 2017 was in the City of Westminster, London for £148,922,635. The cheapest commercial sale in October 2017 was in Taunton Deane, Somerset, for £100.

Access the full dataset

Notes to editors

1. Price Paid Data is published at 11 am on the 20th working day of each month. Due to the public holidays in December, the November dataset will be published on 2 January 2018.
2. Price Paid Data is property price data for all residential and commercial property sales in England and Wales that are lodged with HM Land Registry for registration in that month, subject to exclusions.
3. The amount of time between the sale of a property and the registration of this information with HM Land Registry varies. It typically ranges between 2 weeks and 2 months. Data for the two most recent months is therefore incomplete and does not give an indication of final monthly volumes. Occasionally the interval between sale and registration is longer than two months. The small number of sales affected cannot be updated for publication until the sales are lodged for registration.
4. Price Paid Data categories are either Category A (Standard entries) which includes single residential properties sold for full market value or Category B (Additional entries) for example sales to a company, buy-to-lets where they can be identified by a mortgage and repossessions.
5. HM Land Registry has been collecting information on Category A sales from January 1995 and on Category B sales from October 2013.
6. Price Paid Data can be downloaded in txt, csv format and in a machine readable format as linked data and is released under Open Government Licence (OGL). Under the OGL, HM Land Registry permits the use of Price Paid Data for commercial or non-commercial purposes. However, the OGL does not cover the use of third party rights, which HM Land Registry is not authorised to license.
7. The Price Paid Data report builder allows users to build bespoke reports using the data. Reports can be based on location, estate type, price paid or property type over a defined period of time.
8. HM Land Registry is a government department created in 1862. It operates as an executive agency and a trading fund and its running costs are covered by the fees paid by the users of its services. Its ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.
9. HM Land Registry safeguards land and property ownership worth more than £4 trillion, including about £1 trillion of mortgages. The Land Register contains around 24 million titles, which show evidence of ownership, covering some 84% of the land mass.
10. For further information about HM Land Registry visit www.gov.uk/land-registry.
11. Follow us on
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After a thorough investigation into the sector, the Competition and Markets Authority (CMA) has identified widespread concerns about the information people are given, and gathered evidence which it considers reveal breaches of the law.

The CMA is raising its concerns with a number of these websites and will be requiring them to take action where necessary. While it notes that some sites have already made changes since it opened the investigation, the CMA wants to ensure all sites comply with the law and that their customers are better informed about the tickets they are buying:

• it must be clear if there are restrictions on using a resold ticket that could result in buyers being denied access to an event;
• people should know whom they are buying from – for example if the seller is a business and/or an event organiser – and can benefit from their legal rights; and
• customers need to be told where exactly in a venue they will be seated.

In addition, the CMA will be acting to address a failure by one website to comply fully with formal commitments it had previously given to improve the information provided about tickets advertised on its site.

The CMA has also broadened the scope of its original investigation to include a number of additional issues, prompted by new information gathered in the course of its work, specifically:

• pressure selling – whether claims made about the availability and popularity of tickets create a misleading impression or rush customers into making a buying decision;
• difficulties for customers in getting their money back under a website’s guarantee;
• speculative selling – where businesses advertise tickets for sale that they do not yet own and therefore may not be able to supply; and
• concerns about whether the organisers of some sporting events have sold tickets as a primary seller directly through a secondary ticket website, without making this clear to consumers.

The CMA will gather and assess evidence on these additional issues before deciding on whether further enforcement action is required.

Andrea Coscelli, CMA Chief Executive, said:

Secondary ticketing websites can offer an important service – by allowing people the chance to buy tickets at the last minute or giving them a chance to re-sell tickets they can no longer use. But our investigation has identified concerns that the law protecting consumers is being broken.

Thousands of people use these sites and they have a right to know if there is a risk that they will be turned away at the door, who they’ve bought their ticket from or exactly what seat at the venue they’re getting for their money.

He added:

We are putting our concerns to these websites and will be requiring the changes necessary to tackle them. We will use the full range of our powers to get the right outcome for these sites’ customers – including taking action through the courts if needed.

In addition, the CMA will continue to work closely with partner agencies and enforcers including:

• the Advertising Standards Authority which is investigating whether secondary ticketing websites have broken advertising rules; and
• National Trading Standards (NTS) and Trading Standards Scotland which are looking at the practices of businesses that buy and sell tickets in bulk. In NTS’s case this will include looking at how these businesses acquire tickets.

The CMA will also be engaging with event organisers to help them to avoid being challenged for using unfair terms to restrict the resale of their tickets. The CMA has today proposed a number of steps that the industry could take in order to stop consumers losing out. The CMA is inviting feedback from the industry on this proposed approach.

Notes for editors

1. In June 2016, the CMA launched a compliance review of secondary ticketing websites. The review revealed concerns about information provision and compliance with consumer protection law across the sector as a whole, which prompted the CMA to launch an enforcement investigation in December 2016.
2. The CMA has not reached a final view on whether the practices it is concerned about breach consumer protection law, and will listen to the websites’ responses to its concerns. If necessary the CMA will take action through the courts to enforce that law under Part 8 of the Enterprise Act 2002. Ultimately, only a court can rule that a particular practice infringes the law.
3. During the course of the investigation some secondary ticketing websites have already made changes to their practices in relation to the CMA’s areas of concern, which it welcomes. Where appropriate the CMA will seek commitments to ensure that changes already made are maintained as well as seeking any additional steps required to address its outstanding concerns.
4. The CMA is the UK’s primary competition and consumer authority. It is an independent non-ministerial government department with responsibility for carrying out investigations into mergers, markets and the regulated industries and enforcing competition and consumer law. For CMA updates, follow us on Twitter @CMAgovuk, Flickr and LinkedIn and like our Facebook page.
5. The key pieces of consumer protection legislation relevant to the CMA’s investigation are the Consumer Rights Act 2015 (CRA), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Electronic Commerce (EC Directive) Regulations 2002 (ECRs).
6. As an enforcer under Part 8 of the Enterprise Act 2002, the CMA cannot levy administrative fines but it can enforce the above legislation through the courts, and where appropriate, obtain additional measures to improve consumer choice, drive better compliance with the law, or obtain redress for consumers.
7. Media Enquiries should be directed to press@cma.gsi.gov.uk or 0203 728 6790.
8. Non media enquiries should be directed at general.enquiries@cma.gsi.gov.uk.