Press release: Minister for the Middle East comments on the situation in Kirkuk

Minister for the Middle East, Alistair Burt, said:

I call on all parties to maintain calm and take steps to de-escalate tensions in Kirkuk, avoiding any provocative statements or actions. It is essential that efforts in Iraq are focused on the defeat of Daesh, stabilisation of liberated areas and on enabling those displaced to return to their homes.

The UK supports the development of sustainable governance arrangements for Kirkuk and all disputed areas which are representative of, and responsive to, all Iraq’s communities, in line with the Iraqi Constitution. We believe in a stable, democratic and unified Iraq, one that is able to provide the security, jobs and services that all Iraqis want and deserve. We stand ready to assist Iraq as it works to deliver this future for its people.

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Link: Press release: Minister for the Middle East comments on the situation in Kirkuk
Source: Gov Press Releases

Press release: New Sanctions Bill introduced in House of Lords

The Sanctions and Anti-Money Laundering Bill has been introduced in Parliament today (Wednesday 18 October). This is the first Bill relating to Brexit to be introduced in the House of Lords, following a public consultation on the new measures earlier this year.

The new legislation will give the UK the necessary legal powers to continue to implement sanctions and introduce tough new measures post-Brexit against states such as North Korea and terrorist organisations including Daesh. This will enable us to maintain existing sanctions regimes currently imposed through EU law, while providing the necessary legal underpinning for the UK to decide when and how to take action against new threats.

This is an important step in ensuring that the UK continues to meet its international obligations and work with allies in tackling shared threats once the UK has left the European Union.

Minister for Europe Sir Alan Duncan MP said:

Sanctions are a vital part of our response to countries, organisations and individuals who threaten our security or undermine international law. We are taking sensible steps to make sure that we have legislation in place for when we leave the EU so our existing sanctions can continue and we have the freedom to take further action when necessary.

As a Permanent Member of the UN Security Council the UK has long championed a rules-based international system and this will continue after we leave the EU. Sanctions are most effective when delivered by a coalition of countries acting together and we expect to continue working closely with our partners in the EU and the rest of the world to take decisive action when needed. This Bill will ensure we retain the powers we need to remain a responsible and reliable security partner.

The Sanctions and Anti-Money Laundering Bill will be taken through the House of Lords by Foreign Office Minister Lord Ahmad of Wimbledon and is expected to move onto Second Reading later this autumn.

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Link: Press release: New Sanctions Bill introduced in House of Lords
Source: Gov Press Releases

Press release: PM approves appointment of new Judicial Commissioners

The Prime Minister has approved the appointment of 13 Judicial Commissioners under the Investigatory Powers Act 2016. These Commissioners will work with the Investigatory Powers Commissioner Lord Justice Fulford. The Commissioners are all appointed for a 3 year term.

Biographical Notes

Sir Nicholas Blake was called to the Bar (M) in 1974, took Silk in 1994 and was elected a Bencher in 2002. He was appointed an Assistant Recorder in 1999, a Recorder in 2000 and a Deputy High Court Judge in 2002. He was a High Court Judge assigned to the Queen’s Bench Division from 2007 to 2017 and was the President of the Upper Tribunal (Immigration and Asylum Chamber) from 2010 to 2013.

Lord Bonomy, before his appointment to the Bench, was a solicitor in litigation-oriented practice from 1970 to 1983, an advocate from 1984 to 1993 and Queen’s Counsel from 1993 to 1996. He also served as an Advocate Depute between 1990 and 1993 and Home Advocate Depute from 1993 until 1996. He was appointed a Judge of the Supreme Courts in January 1997. From 1998 until 2004 he held office as a Surveillance Commissioner. Between June 2004 and August 2009, he served as a judge of the UN International Criminal Tribunal for the Former Yugoslavia. Following his return to Parliament House on 1 September 2009, he was again appointed a Surveillance Commissioner, and with effect from 16 August 2010 was appointed to the Inner House.

Lord Bracadale was admitted to the Faculty of Advocates in 1985 and served as an Advocate Depute from 1990 to 1993. He was Standing Junior Counsel in Scotland to HM Customs and Excise in 1995. He was appointed Queen’s Counsel in 1995. He served as Home Advocate Depute from 1997 to 1998 (Principal Crown Counsel). In 2000-2001 he was senior Crown Counsel at the trial and appeal at the Scottish Court at the Netherlands of Abdel Basset Al Megrahi for the Lockerbie bombing. He was appointed a Judge of the Supreme Courts in 2003 and appointed to the Inner House in April 2013.

Dame Linda Dobbs was called to the Bar (G) in 1981, elected as a Bencher in 2002 and took silk in 1998. She was appointed a part time Special Adjudicator of the Asylum and Immigration Tribunal in 1999, Chairman of the Criminal Bar Association in 2003, a Judge of the High Court assigned to the Queen’s Bench Division from 2004 to 2013, and was appointed Chairman of the Magistrates’ Committee at the Judicial Studies Board in 2006.

Lord Gill lectured in the Faculty of Law of Edinburgh University before being admitted to the Faculty of Advocates in 1967. He was appointed Queen’s Counsel in 1981. He is a member of the English Bar (Lincoln’s Inn, 1991; Bencher 2002). He was an advocate depute 1977 to1979; Standing Junior Counsel to the Foreign and Commonwealth Office (1974 to1977), the Home Office (1979 to1981) and the Scottish Education Department (1979 to1981); and Deputy Chairman of the Copyright Tribunal (1989 to1994). He was Keeper of the Advocates Library from 1987 to 1994. He was appointed a Judge in 1994. Lord Gill was Chairman of the Lands Valuation Appeal Court and was Chairman of the Scottish Law Commission from 1996 to 2001. Lord Gill was appointed Lord President and Lord Justice General in June 2012 having held the position of Lord Justice Clerk and President of the Second Division of the Inner House from November 2001.

Lord Justice Gillen was called to the bar (G) in 1970 and took Silk in 1983. He was appointed as a High Court Judge in the Court of Judicature Northern Ireland in 1999 and was assigned as the Family Judge in 2001, holding this position and that of Chairman of the Children Order Advisory Committee until 2006. In 2008, he was assigned as the Senior Judge of the Queen’s Bench Division. He was sworn in as a Lord Justice of Appeal in September 2014. In September 2015, Lord Justice Gillen was invited by the Lord Chief Justice of Northern Ireland to lead a major Review of Civil & Family Justice in that jurisdiction and the final reports from that review, which set out a comprehensive set of proposals for fundamental reform, were launched in September 2017.

Sir Henry Globe was called to the bar (M) in 1972, elected as a Bencher in 2005.He was appointed an Assistant Recorder in 1987, a Recorder in 1991, a Circuit Judge in 2003 and a Senior Circuit Judge the same year. He was Hon. Recorder of Liverpool 2003 to 2011.He was appointed to the High Court (Queen’s Bench Division) in 2011 and was a Presiding Judge of the North Eastern Circuit from 2013 to 2016.

Sir John Goldring was called to the Bar (L) in 1969 and took Silk in 1987. He was elected a Bencher in 1996. He was appointed a Recorder in 1987, a Deputy Senior Judge, Sovereign Base Areas, Cyprus from 1991 to 1999, a Deputy High Court Judge in 1996 and a Judge of the Courts of Appeal of Jersey and Guernsey in 1998. He was a High Court Judge assigned to the Queen’s Bench Division from 1999 to 2015; he served as a Presiding Judge for the Midland Circuit from 2002 to 2005 and Commissioner for the Judicial Appointments Commission from 2006 to 2008. He became a Lord Justice of Appeal in 2008, Deputy Senior Presiding Judge of England and Wales from 2008 to 2009 and Senior Presiding Judge of England and Wales from 2010 to 2012.He was appointed as an Assistant Coroner for South Yorkshire (East) and West Yorkshire (West) on 13 February 2013 to conduct the fresh inquests into those who died as a result of the Hillsborough disaster.

Sir John Griffith-Williams was called to the Bar (G) in 1968, took Silk in 1985 and elected as a Bencher in 1994. He was appointed a Recorder in 1984, a Member of the Bar Council from 1990 to 1993, a Deputy High Court Judge in 1993 and an Assistant Commissioner for the Boundary Commission for Wales from 1994 to 2000. He was appointed Leader of the Wales and Chester Circuit from 1996 to 1998, a Member of the Criminal Injuries Compensation Board from 1999 to 2000, Chancellor for the Diocese of Landaff in 1999 (Deputy Chancellor from 1996 to 1999), a Circuit Judge in 2000 and a Senior Circuit Judge and Honorary Recorder of Cardiff in 2001. He was appointed the Resident Judge for Cardiff Crown Court from 2001 to 2007, Judge of the High Court assigned to the Queen’s Bench Division from 2007 to 2015, Presiding Judge for the Wales Circuit from 2010 to 2013 and a Chairman of the Special Immigration Appeals Commission in July 2014

Sir Kenneth Parker was called to the Bar (G) in 1975, took Silk in 1992 and was elected as a Bencher in 2002. He was appointed an Assistant Recorder in 1999 and a Recorder in 2000. He was appointed Deputy Chairman of the Information Tribunal and National Security Appeals Tribunal in 2001 (now known as Deputy Judge of the Upper Tribunal (Administrative Appeals Chamber) and Judge of the First Tier Tribunal (General Regulatory Chamber)). He was appointed a Recorder in 2005. He was appointed a Law Commissioner and approved to sit as a Deputy High Court Judge in 2006. He was a Judge of the High Court assigned to the Queen’s Bench Division from 2009 to 2015 and appointed a Judge by Request (Upper Tribunal (Immigration Appeals Chamber)) in 2010

Sir John Saunders was called to the Bar (G) in 1972 and took Silk in 1992. He was appointed a Recorder in 1990 and a Legal Member of the Restricted Patients Panel in 1999. He was appointed a Senior Circuit Judge and the Recorder of Birmingham in 2004.He was a Judge of the High Court assigned to the Queen’s Bench Division from 2007 to 2016. He was appointed a Presiding Judge of the South Eastern Circuit from 2009 to 2012 and a Member of the Sentencing Council for England and Wales in 2013.

Sir Stephen Silber was called to the Bar (G) in 1968, elected as a Bencher in 1994 and took Silk in 1987. He was appointed an Assistant Recorder in 1982, a Recorder in 1987 and approved to sit as a Deputy High Court Judge in 1995. He was a Judge of the High Court, assigned to the Queen’s Bench Division from 1999 to 2015. He was appointed Legal Member of the Special Immigration Appeals Commission in 2002, Judge of the Employment Appeal Tribunal in 2004, Deputy Chairman of the Security Vetting Appeal Tribunal in 2009 and Judge by Request of the Upper Tribunal Administrative Appeals and Immigration and Asylum in 2011.

Sir Alan Wilkie was called to the Bar (I) in 1974, took Silk in 1992 and was elected a Bencher in 2001. He was appointed an Assistant Recorder in 1992, a Recorder in 1995, a Circuit Judge in 1997 and a Law Commissioner in 2000. He was a Judge of the High Court, assigned to the Queen’s Bench Division from 2004 to 2017, Presiding Judge for the North Eastern Circuit from 2007 to 2010 and was appointed a Member of the Judicial Appointments Commission in 2012.

Background

Section 227 of the Investigatory Powers Act 2016 provides for the Prime Minister to appoint the Investigatory Powers Commissioner (IPC) and Judicial Commissioners. The role of the IPC is to authorise and oversee the use of Investigatory Powers by public authorities.

Link: Press release: PM approves appointment of new Judicial Commissioners
Source: Gov Press Releases

Press release: British Ambassador visits children’s hospital and recovery centre

On 18 October, British Ambassador to Ethiopia Susanna Moorehead visits CURE Hospital and Alemachen recovery centre.

Ambassador Moorehead was able to see children with disabilities who have travelled from across Ethiopia to get Orthopaedic surgery at the CURE hospital. She handed over a small donation from the British Embassy to Alemachen that will help improve the well being of the children.

The Ambassador visited children’s recovery home and physiotherapy rooms at Alemachen. She also met three British Doctors working at the CURE hospital operating on children with significant disabilities.

The hospital provides treatment for issues predominantly related to the consequences of untreated rickets, club feet and poorly healed fractures.

Alemachen provides recovery support services to the children who have undergone operations at the CURE hospital. Supported by volunteers and members of staff, the centre provides support to up to 40 children at a time.

Speaking after the visit, Ambassador Moorehead said:

I’m pleased to see CURE Hospital and Alemachen support each other to give hope to children with disabilities from the poorest parts of society. I have seen how the children’s lives can be improved by relatively simple interventions. British doctors making life changing operations for Ethiopian children is testament to the strong links between our two countries

Media Enquiries:

Saba Ermyas

+251924440432

Mail to:saba.ermyas@fco.gov.uk

Link: Press release: British Ambassador visits children’s hospital and recovery centre
Source: Gov Press Releases

Press release: Wider lanes for drivers on M62 smart motorway near Rochdale

Drivers on a 5-mile stretch of the M62 near Rochdale can now benefit from wider lanes, helping to improve the flow of traffic on one of the busiest motorways in the region.

Temporary narrow lanes have been removed between junctions 18 and 20, marking the start of a phased opening of the North West’s first smart motorway scheme to tackle congestion and improve journey times.

The Highways England project will use new technology to provide better information to drivers and variable speed limits to keep traffic moving at a steady speed. Extra lanes will also be opened on the M62 before the Christmas getaway, increasing capacity on the stretch of motorway between Greater Manchester and Yorkshire by a third.

Jon Stokes, Senior Project Manager at Highways England, said:

I’m pleased we’ve been able to remove the temporary narrow lanes on the M62 – benefiting the 180,000 drivers who use the route every day. Nearly 600 people are currently working to complete the smart motorway and we will open each section along the route as soon as possible.

When the smart motorway is complete, drivers will be able to travel in an extra lane on the M62 and variable speed limits will help to keep traffic flowing – tackling the stop/start conditions and tailbacks caused by sudden braking.

Overnight closures will continue to take place between junctions 18 and 20 on the M62 to carry out resurfacing work and to commission the new smart motorway technology.

The closures will be in place between 10pm and 6am, Sunday to Thursday, and between 9pm and 10am on Friday and Saturday nights. Overnight closures will also continue on sections of the M60 for major construction work on the smart motorway.

The scheme is Highways England’s most complex smart motorway project, affecting the second busiest motorway in the country and covering 13 junctions – an average of one junction every 1.4 miles.

The full scheme stretches between junction 8 of the M60 near Sale and junction 20 of the M62 near Rochdale. The next stage of the phased opening will see the removal of the temporary narrow lanes between junctions 8 and 10 on the M60 later in the autumn.

The new technology will be tested to ensure the 100 traffic sensors which have been installed along the 17-mile route are working effectively, before the new electronic variable speed limit signs are switched on from junctions 8 to 10 on the M60 and junctions 18 to 20 on the M62 by the end of the year.

The temporary narrow lanes are due to be removed between junctions 15 and 18 on the M60 in early 2018, and from the final section of roadworks – on a 5 mile stretch of the M60 between junctions 10 and 15 – in spring 2018. The new variable speed limit signs are due to be switched on between junctions 10 and 18 by summer 2018.

When the smart motorway is complete, traffic sensors will automatically monitor the flow of traffic and adjust the speed limit accordingly. A total of 50 CCTV cameras will also provide 100% coverage of the route, and allow Highways England’s traffic officers and the emergency services to respond quickly to incidents.

More details are available on the scheme website.

General enquiries

Members of the public should contact the Highways England customer contact centre on 0300 123 5000.

Media enquiries

Journalists should contact the Highways England press office on 0844 693 1448 and use the menu to speak to the most appropriate press officer.

Link: Press release: Wider lanes for drivers on M62 smart motorway near Rochdale
Source: Gov Press Releases

Press release: Airline directors grounded with 7 year disqualifications

Haitham Sabrah of London and Jihad El Saleh of Sierra Leone have been disqualified from acting as directors following an Insolvency Service investigation.

They acted as directors for Fly Salone Airlines Limited which operated flights from London to Sierra Leone. The company traded for four months, from 11 December 2015 to 17 March 2016. On entering liquidation, £2,072,180 remained outstanding to the company’s creditors.

The directors were disqualified for failing to keep sufficient business records to identify whether payments from the company from 2 February 2016 to 17 March 2016, totaling £170,913, were genuine company expenditure.

The Secretary of State for Business, Energy and Industrial Strategy accepted an undertaking from Haitham Sabrah effective from 8 September, and Jihad El Saleh effective from 28 September.

Commenting on the disqualification, Martin Gitner, Deputy Chief Investigator of Insolvent Investigations, Midlands & West at the Insolvency Service, said:

Directors have a duty to ensure proper accounting records are maintained, preserved and, following insolvency, delivered up to the insolvency practitioner.

By failing to do this, the public can not be sure that all funds received by the company were used for legitimate purposes.

The Insolvency Service will take action against directors who do not take their obligations seriously and abuse their position of trust.

Notes to editors

Fly Salone Airlines Limited (Company No. 09738343) was incorporated on 18 August 2015.

Mr Sabrah’s date of birth is 17 November 1969 and he resides in London. He was appointed as a director on 18 August 2015.

Mr El Saleh’s date of birth is 29 November 1967 and he resides in Freetown, Sierra Leone. He was appointed as a director on 18 August 2015.

On 18 August 2017, the Secretary of State accepted a disqualification undertaking from Haitham Sabrah for a period of 7 years effective from 8 September 2017.

The matters of unfitness, were that he failed to ensure that Fly Salone Airlines Limited maintained or preserved, or in the alternative, failed to deliver up sufficient accounting records on behalf of Fly Salone Airlines Limited for the period 2 February 2016 to 17 March 2016. As a result it has not been possible to ascertain or verify:

  • whether payments made to him, totalling £116,470 relate to genuine company expenditure
  • whether payments made to third parties in the last week of trading, between 11 March 2016 and 17 March 2016, totalling £54,443 relate to genuine company expenditure

On liquidation, £2,072,180 remained outstanding to creditors and the company had no assets.

On 7 September 2017, the Secretary of State accepted a disqualification undertaking from Jihad El Saleh for a period of 7 years effective from 28 September 2017.

The matters of unfitness, which Mr El Saleh did not dispute in the Disqualification Undertaking, were that he failed to ensure that Fly Salone Airlines Limited maintained or preserved, or in the alternative, failed to deliver up sufficient accounting records on behalf of Fly Salone Airlines Limited for the period 2 February 2016 to 17 March 2016. As a result it has not been possible to ascertain or verify:

  • whether payments made to Haitham Sabrah totalling £116,470 relate to genuine company expenditure
  • whether payments made to third parties in the last week of trading, between 11 March 2016 and 17 March
    2016, totalling £54,443 relate to genuine company expenditure

On liquidation, £2,072,180 remained outstanding to creditors and the company had no assets.

A disqualification order has the effect that without specific permission of a court, a person with a disqualification cannot:

  • act as a director of a company
  • take part, directly or indirectly, in the promotion, formation or management of a company or limited liability partnership
  • be a receiver of a company’s property

Disqualification undertakings are the administrative equivalent of a disqualification order but do not involve court proceedings.

Persons subject to a disqualification order are bound by a range of other restrictions.
The Insolvency Service, an executive agency sponsored by the Department for Business, Energy and Industrial Strategy (BEIS), administers the insolvency regime, and aims to deliver and promote a range of investigation and enforcement activities both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes and reducing the harm caused to victims of fraudulent activity and to the business community, including dealing with the disqualification of directors in corporate failures.

BEIS’ mission is to build a dynamic and competitive UK economy that works for all, in particular by creating the conditions for business success and promoting an open global economy. The Criminal Investigations and Prosecutions team contributes to this aim by taking action to deter fraud and to regulate the market. They investigate and prosecute a range of offences, primarily relating to personal or company insolvencies.
The agency also authorises and regulates the insolvency profession, assesses and pays statutory entitlement to redundancy payments when an employer cannot or will not pay employees, provides banking and investment services for bankruptcy and liquidation estate funds and advises ministers and other government departments on insolvency law and practice.

Further information about the work of the Insolvency Service, and how to complain about financial misconduct, is available.

Contact Press Office

Press Office

The Insolvency Service


4 Abbey Orchard Street
London
SW1P 2HT

This service is for journalists only. For any other queries, please contact the Insolvency Enquiry line on 0300 678 0015.

For all media enquiries outside normal working hours, please contact the Department for Business, Energy and Industrial Strategy Press Office on 020 7215 1000.

You can also follow the Insolvency Service on:

Link: Press release: Airline directors grounded with 7 year disqualifications
Source: Gov Press Releases

Press release: October 2017 labour market statistics for Scotland

Updated: Added picture

Commenting on today’s labour market statistics for Scotland, Scottish Secretary David Mundell said:

It is encouraging to see an increase in employment, which remains close to record levels.

But the rise in unemployment is disappointing and shows we must remain focused on boosting Scotland’s economy.

Growth in Scotland lags behinds the rest of the UK and I’d urge the Scottish Government to use their considerable economic levers more effectively.

The statistics can be accessed on the ONS website.

Further information

  • Employment in Scotland increased by 35,000 over the quarter, and increased by 40,000 over the year to stand at 2,655,000.

  • The Scots employment rate increased over the quarter to stand at 75.3 per cent. The rate is now at a near record high and is above the UK average of 75.1 per cent.

  • Unemployment in Scotland increased by 9,000 over the quarter and is down 15,000 over the year. The level now stands at 113,000.

  • At 4.1 per cent, the Scots unemployment rate is below that for the UK as a whole.

  • Economic activity increased by 44,000 over the quarter and now stands at 2,767,000. The economic activity rate increased over the quarter to stand at 78.5 per cent.

  • In September 2017, the number of people out of work and claiming out-of-work benefit – Jobseeker’s Allowance (JSA) and Universal Credit (UC) – was 80,500, up 500 over the month. The claimant count level is now 700 higher compared to one year ago.

Link: Press release: October 2017 labour market statistics for Scotland
Source: Gov Press Releases

Press release: Unemployment remains at lowest rate since 1975

The figures, released by the Office for National Statistics, also show that there are now 32.10 million people in work, 317,000 more than last year.

These figures have been driven by increases in full-time and permanent work, and in the last year there are 20,000 fewer people relying on zero hour contracts.

The female employment rate is also at a near record 70.7%, with over 15 million women in work. However, mothers aged between 16 and 49 are still less likely to be in employment than women without dependent children of the same age.

One area of focus for the government is therefore getting more women into work, and in the process boosting their pay income.

Minister for Employment, Damian Hinds said:

Our economy is helping to create full time, permanent jobs which are giving people across the UK the chance of securing a reliable income.

We’ve boosted the income for people on the lowest pay by increasing the National Living Wage and delivered the fastest pay rise for the lowest earners in 20 years.

That’s great progress and we’re determined to help more people flourish in the world of work.

For example we’ve launched our new returnship programme to help more women get into good jobs after taking time out, and to keep their career progressing.

Nancy Wood, 34, is an Associate at BuroHappold who has returned to work after 10 months out. She helps to lead the BuroHappold Engineering Sustainability and Building Physics team in London. She is looking to further her career in sustainability consultancy and has attended a returners course organised by WISE, an organisation set up to achieve a better gender balance in science, technology and engineering.

Nancy said:

I went on the returnship programme to help reignite my career. I’m ambitious, and after 10 months out I have valued learning how to successfully balance work and home life.

The course was extremely helpful and provided some really useful techniques. I already feel more confident in my ability and empowered to do my job well, and have set a clear career path to help me achieve my ambitions.

Analysis by the Institute for Fiscal Studies found that time out of the labour market has a substantial impact on women’s salaries. On returning to work, women earn around 2% less on average for every year spent out of paid work.

According to research by PwC, addressing the career break penalty could provide a £1.7 billion boost to our annual economic output.

In the 2017 Spring Budget £5 million was allocated to increase the number of schemes in the public and private sector for people returning to work after a career break caring for children or family members.

Today’s employment figures also show:

  • there are a near record 783,000 vacancies in the economy at any one time
  • the number of people in employment has increased by over 3 million since 2010
  • the UK has the 3rd highest employment rate in the G7
  • the number of workers aged 50 and over has reached a record 9.97 million
  • youth unemployment has fallen by over 40% since 2010
  • the proportion of young people who are unemployed and not in full time education remains below 5%

As part of the government’s response to the recent Race Disparity Audit, the Department for Work and Pensions will target 20 hotspots where ethnic minority people are more likely to be unemployed. Measures in these areas could include mentoring schemes to help those in ethnic minorities into work, and traineeships for 16 to 24 year olds, offering English, maths and vocational training alongside work placements.

Read the Labour Market Statistics – October 2017 from the Office for National Statistics.

Separate figures out today show 1.4 million claims have been made to Universal Credit. There are 610,000 people on Universal Credit, with 37% in employment.

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Tothill Street

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Link: Press release: Unemployment remains at lowest rate since 1975
Source: Gov Press Releases

Press release: DWP customer phone lines to become Freephone

Universal Credit customer telephone lines will be the first to become Freephone in November.

Secretary of State for Work and Pensions David Gauke said:

We know that many people prefer to use online services and the vast majority of claims to Universal Credit are made online.

Everyone can check their statement and engage with their work coach through their online account and we have free wifi and computers in all our jobcentres.

Our work coaches support anyone who needs extra help with their online account but we want to make the process as burden free as possible, including for people who use our telephone service. That’s why we are making all our customer phone lines free to use.

The department will inform customers and partners of new Freephone numbers in advance of these changes.

Freephone numbers will be rolled out to all remaining DWP customer phone services by the end of the year. Further details will be released in due course.

Universal Credit

Most claims to Universal Credit full service are made online (99%).

Applications for Universal Credit are made online and claimants then arrange their first appointment with their work coach over the phone. Currently this call is charged at local rates which are set by providers and are free for many people as part of their call package. If someone is concerned about the cost, they can request a free call back.

Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal.

Press Office

Caxton House

Tothill Street

London
SW1H 9NA

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Link: Press release: DWP customer phone lines to become Freephone
Source: Gov Press Releases