Press release: DWP customer phone lines to become Freephone

Universal Credit customer telephone lines will be the first to become Freephone in November.

Secretary of State for Work and Pensions David Gauke said:

We know that many people prefer to use online services and the vast majority of claims to Universal Credit are made online.

Everyone can check their statement and engage with their work coach through their online account and we have free wifi and computers in all our jobcentres.

Our work coaches support anyone who needs extra help with their online account but we want to make the process as burden free as possible, including for people who use our telephone service. That’s why we are making all our customer phone lines free to use.

The department will inform customers and partners of new Freephone numbers in advance of these changes.

Freephone numbers will be rolled out to all remaining DWP customer phone services by the end of the year. Further details will be released in due course.

Universal Credit

Most claims to Universal Credit full service are made online (99%).

Applications for Universal Credit are made online and claimants then arrange their first appointment with their work coach over the phone. Currently this call is charged at local rates which are set by providers and are free for many people as part of their call package. If someone is concerned about the cost, they can request a free call back.

Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal.

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Link: Press release: DWP customer phone lines to become Freephone
Source: Gov Press Releases

Press release: Welsh Secretary calls on Welsh Government to crackdown on rogue landlords

The Secretary of State for Wales Alun Cairns is calling on the Welsh Government to ake measures to protect tenants in Wales from unjust fees and rogue landlords and agents.

Secretary of State for Wales Alun Cairns said:

Getting set up in a private tenancy can be eye-wateringly expensive. Not only must new tenants find thousands of pounds upfront for deposits and rent in advance – they also have to pay fees to letting agents for a range of administrative costs which can often run into the hundreds of pounds.

This has been going on for far too long and, today, the UK Government is taking a stand by giving tenants in England more power to challenge extortionate fees and poor treatment.

Wales must not get left behind. It is time that the Welsh Government followed the example being set in England and move quickly to protect tenants in Wales from unjust fees and rogue landlords.

Read more about the measures unveiled by the UK Government here

Link: Press release: Welsh Secretary calls on Welsh Government to crackdown on rogue landlords
Source: Gov Press Releases

Press release: Crackdown on unfair managing agents

Plans for new measures to help create a fairer property management system that works for everyone have today (18 October 2017) been announced by the Communities Secretary Sajid Javid.

With over 4.2 million leasehold homes in the country and service charges reaching between £2.5 billion and £3.5 billion a year, the Communities Secretary will say the government is determined to fix the problems in the property management industry, drive down costs and protect consumers from the small minority of rogue agents.

The problem isn’t just for leaseholders, but for some of the 4.5 million tenants in the rental sector too – with overcharged costs for repairs and services often passed down to tenants.

Since 2010, government has taken action to require all letting and management agents to belong to a redress scheme, and we have introduced a range of tougher measures to target rogue landlords and agents in the private rented sector.

As part of this new call for evidence, government is seeking views on:

  • whether regulatory overhaul of the sector is needed
  • measures to protect consumers from unfair costs and overpriced service charges
  • ways to place more power in the hands of consumers by giving leaseholders more say over their agent

It will ask if a new independent regulatory body is needed – and if separate bodies should be established, for both leasehold and private rented management, and letting agents.

While the sector is partly self regulated – through professional bodies such as the Association of Residential Managing Agents (ARMA) and ARLA Propertymark (formally Association of Residential Letting Agents) which have a code of conduct, other property agents operate outside of any system and can provide a poor deal for consumers.

Communities Secretary Sajid Javid said:

This is supposed to be the age of the empowered consumer – yet in property management, we’re still living in the past.

Today we are showing our determination to give power back to consumers so they have the service they expect and deserve, as part of my drive to deliver transparency and fairness for the growing number of renters and leaseholders.

Our proposed changes to regulate the industry will give landlords, renters and leaseholders the confidence they need to know that their agents must comply with the rules.

Research by consumer group Which? shows that unfair practices can lead to as much as £700 million of unnecessary service charges being paid each year, and others such as the All Party Parliamentary Group on leaseholds believe the total could be as much as £1.4 billion.

The government will consider changing the law so that all letting and management agents, across both the private rented and leasehold sectors, must be qualified and regulated in order to practice.

Measures to be considered as part of the call for evidence include:

  • how consumers can be empowered in the market, including whether leaseholder tenants should have a greater say over the appointment of managing agents
  • how transparency can be increased in the system so that tenants and leaseholders know what they are being charged for and why
  • ensuring fairness and openness around relations between freeholders and agents
  • looking at what qualifications are needed by agents to practice and how regulation can be improved

This piece of work is part of wider government action to bring power back to the tenant and leaseholder.

In summer 2017, government launched a consultation setting out radical proposals to cut out unfair abuses of leasehold to deliver a fairer, more transparent system for homebuyers. Plans include banning new build homes being sold as leasehold as well as restricting ground rents to as low as zero.

Earlier this month the Secretary of State also announced measures to help make sure tenants are more secure in their homes; requiring all letting agents to be regulated; and consulting with the judiciary on the case for a new Housing Court – a specialist court with the aim to save time and money resolving housing disputes.

Government has also confirmed it will legislate to ban letting fees so that tenants aren’t hit by unfair charges.

Further information

Anecdotal evidence of poor management includes:

  • a group of leaseholders charged ten times the market rate to have a new fire escape fitted – with the £30,000 contract handed to the freeholder’s brother
  • one landlord charged £500 by his agent for repairing a shower door
  • a London-based property agent who tried to charge a leaseholder almost £5,000 to transfer ownership of a parking space to other leaseholders

The call for evidence will last for 6 weeks from Wednesday 18 October 2017.

The proposals relate to England only.

Managing agents are a person or company appointed by the owner (or someone operating on their behalf) to manage that property and their role may include for instance repairs and maintenance. Managing agents operate in both the private rented sector and the leasehold sector.

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Link: Press release: Crackdown on unfair managing agents
Source: Gov Press Releases

Press release: Government pledge £16 million to tackle drug dependency and support children in care

Projects that combat drug and alcohol dependency and support children in care will receive more than £16 million, Minister for Sport and Civil Society Tracey Crouch announced today.

The money is the first round of investment from the £80 million Life Chances Fund and will:

  • provide specialist services for children in foster care and residential homes
  • help drug and alcohol dependent adults find full-time work, reduce addiction and cut unnecessary A&E admissions.

All ten projects are Social Impact Bonds, meaning money is only transferred when projects meet agreed targets. The investment is in addition to funding from 36 local authorities who will provide a combined £37.6 million to the ten successful projects.

Minister for Sport and Civil Society, Tracey Crouch, said:

“This funding will benefit some of the most vulnerable people in society and provide vital support to help them transform their lives. The UK is a world leader in using social impact bonds to make a positive impact in society and these projects will achieve real results in communities across the country.”

Examples of the projects that will receive funding are:

Family Drug and Alcohol Court (FDAC)

FDAC will receive £6.2 million over seven years to support its work within the family court system to help families whose children are subject to care proceedings due to parental substance misuse and domestic violence in the home. Parents will be supported to address these issues so that children can be safely returned to the home. It is estimated that over 2,400 individuals will benefit from the programme.

Fostering Better Outcomes

Supported by Cheshire West and Chester Council, Fostering Better Outcomes will receive £939,000 to support the delivery of a project which aims to help children and young people transition into stable foster care. It will work with 30 children aged seven to 17 who are in or are at risk of entering residential care, to help improve their emotional well-being.

West London Alliance

The organisation will receive £1,200,000 to deliver placement services to people with drug and alcohol addictions who are out of work, so they can gain and retain competitive paid employment.

The Big Lottery Fund is delivering the Life Chances fund on behalf of DCMS.

ENDS

 NOTES TO EDITORS

The £80m Life Chances Fund was launched in July 2016 with the objective of tackling entrenched social issues and helping those people in society who face the most significant barriers to leading happy and productive lives.

The fund is structured around six key themes: drug and alcohol dependency, children’s services, early years, young people, older people’s services, and healthy lives.

The grantees, the money they will receive and the project they will deliver, are listed below:

  1. Family Drug and Alcohol Court: Will receive £6,052,434 to work with the family court system to support families whose children are subject to care proceedings due to parental substance misuse and domestic violence in the home.
  2. East Midlands Children’s Services Social Investment Platform: Will receive £3,001,057 for the delivery of new services that support challenging young people aged 10-17 who are either in care or at risk of entering care.
  3. Integrated Family Support: Will receive £1,890,000 to fund the work it will carry out with families to reduce child safeguarding concerns associated with drug and alcohol use among parents.
  4. West London Alliance: Will receive £1,200,000 to deliver placement services to people with drug and alcohol addictions who are out of work, so they can gain and retain competitive paid employment.
  5. Bright Residential for Children: Will receive £1,118,520 to fund the way that residential placements for children and young people in Warwickshire are delivered.
  6. Fostering Better Outcomes: Will receive £939,000 to support the delivery of a programme which aims to help children and young people transition into stable, highly supported foster care.
  7. Cornwall Frequent Attenders Project: Will receive £779,216 to deliver services aimed at reducing frequent and avoidable A&E attendances by people with drug and alcohol problems.
    8.Plymouth City Council: Will receive £539,140 to reduce the number of children aged five years and under entering care. Over a three year period it will provide support for up to 40 women who are experiencing a cycle of recurrent removal of their children.
  8. Edge of Care and Reunification: Will receive £425,000 to support the delivery of multisystemic therapy, an evidence based programme which aims to return looked after children to the family home, or place them in sustainable foster care.
  9. Early Intervention Care Prevention: Will receive £422,400 to develop a programme that will aim to reduce the number of adolescents entering or staying in care in Suffolk.

Link: Press release: Government pledge £16 million to tackle drug dependency and support children in care
Source: Gov Press Releases

Press release: PM call with Prime Minister Rajoy: 17 Oct 2017

A Downing Street spokesperson said:

This afternoon the Prime Minister spoke to Prime Minister Rajoy of Spain. The Prime Minister expressed her condolences over the loss of life and the damage caused by the forest fires in northern Spain.

The two leaders discussed the ongoing situation in Catalonia. The Prime Minister reiterated that the UK is clear that the referendum had no legal basis and that any unilateral declaration of independence would be inconsistent with the rule of law. She added that the UK would not recognise any such declaration of independence by Catalonia.

On Brexit, the Prime Minister and Prime Minister Rajoy discussed progress in the negotiations and looked ahead to meeting at this week’s European Council.

Link: Press release: PM call with Prime Minister Rajoy: 17 Oct 2017
Source: Gov Press Releases

Press release: PM hosts meeting with housebuilders: 17 October 2017

A Downing Street spokesperson said:

Today the Prime Minister met representatives of large and small housing developers, housing associations and local government to discuss achieving a step change in the delivery of new homes.

At the meeting, the Prime Minister emphasised the government’s ambition to tackle one of the biggest challenges facing our country today – fixing the broken housing market. For too many people, home ownership has moved increasingly out of reach, and people are finding themselves spending longer in insecure private rented accommodation that is becoming ever more expensive.

The Prime Minister outlined her plans to increase housing supply which means developers, big and small, local authorities and housing associations all stepping up to play their part.

Other issues discussed included making the most of modern methods of construction, having the skilled workers we need, helping small and medium sized enterprises grow and making sure planning permissions granted by councils were delivered into new homes.

Those in attendance also had an opportunity to set out their ideas and commitments, as well as the actions needed to remove the barriers they were facing in building new homes.

They also discussed some of the recent measures taken by government including enabling 130,000 more families to get on the housing ladder through the £10 billion Help to Buy scheme and an additional £2 billion for affordable housing.

It was a positive and collaborative meeting which needs to signal a step change in house building if we are to build a country that truly works for everyone.

Attendees

  • Rt Hon Sajid Javid MP, Secretary of State for Communities and Local Government
  • Alok Sharma, Minister of State for Housing and Planning
  • Melanie Dawes, Permanent Secretary of the Department for Communities and Local Government
  • Paul Hackett, Chair of g15, CEO of Optivo
  • Chris Carr, Carr & Carr
  • Muhammad A Bhatti, Managing Director of Apex Airspace
  • Nigel Hugill, Chief Executive of Urban & Civic PLC
  • Mark Lloyd, Chief Executive of Local Government Association
  • Robert Luck, Chief Executive of Top Hat
  • David Montague, Chief Executive of London & Quadrant Housing Trust
  • Peter Andrew, Deputy Chairman of Home Builders Federation
  • David Orr, Chief Executive of National Housing Federation
  • Peter Redfern, CEO of Taylor Wimpey
  • David Thomas, CEO of Barratt Developments
  • Nigel Wilson, Chief Executive of Legal and General
  • Lord Porter of Spalding CBE, Chair of the Local Government Association
  • Terrie Alafat, Chief Executive of Chartered Institute of Housing
  • Peter Connolly, Chief Executive of Igloo
  • Angus Dodd, Chief Executive of Quintain
  • Tracy Harrison, Deputy Chief Executive of Northern Housing Consortium
  • Josh Murray, Group Director of Corporate Affairs at Laing O’Rourke

Link: Press release: PM hosts meeting with housebuilders: 17 October 2017
Source: Gov Press Releases

Press release: Director fakes own death in an attempt to avoid disqualification

Bradley Trevor Silver, also known as Bradley Silva, has been disqualified from acting as a director for 14 years, beginning 2 November.

In the days prior to the disqualification hearing, the Insolvency Service’s lawyers were contacted by “Adam Solomans”, who claimed to be a friend of Silver’s, informing them that Silver had committed suicide. However, “Adam Solomans”’ name and signature both featured on a cheque paid into 24/7 London’s bank account which had bounced. In addition he appeared to have shared a mobile telephone number with Silver – who he insisted had died in a car crash – and he stopped responding to emails.

In her Judgement, Registrar Derrett said that she did not accept that Mr Silver had died, and that, in all probability Mr Silver and Mr Solomans were one and the same.

Silver was the sole director of 24/7 London, a sham company wound up in the Public Interest by the Insolvency Service in September 2016. His company contacted various editing and production with forged documents claiming it had worked on contracts on a number of TV shows including Big Brother, Britain’s Got Talent, X-Factor, and The Only Way is Essex.

He also approached a number of banks and credit institutions seeking credit on the back of fictional accounts, and also using forged documents and invoices.

Silver even filed fictitious accounts on behalf of 24/7 London, claiming turnover of £4.7 billion and assets of £2.4 billion, stated to have been audited by Deloitte LLP. Insolvency Service investigators found that Deloitte LLP had not in fact audited the accounts, which in any event contained basic errors. This included presenting numbers in billions, as Silver had headed columns “£’000” by accident, unwittingly inflating figures by a factor of 1,000.

Commenting on the disqualification, Cheryl Lambert, Chief Investigator at the Insolvency Service, said:

This is one of the more bizarre cases of dishonesty and misuse of Limited Liability I have ever come across.

That Mr Silver appears to have tried to fake his own death through suicide in order to avoid disqualification is disgraceful. Directors should be aware that the Insolvency Service will not shy away from confronting dishonesty and removing these people from the marketplace.

Notes to editors

Bradley Trevor Silver, (also known as Bradley Silva), date of birth, March 1968, was registered with Companies House as the sole director of 24/7 London at all times. He was disqualified from acting as a director or being concerned in the promotion, formation or management of a company for a period of 14 years on 11 October 2017. The period of disqualification will commence on 2 November 2017.

24/7 London (GRP) Ltd (Company Registration No. 08225516) was incorporated on 24 September 2012.

24/7 London was wound up in the Public Interest pursuant to an order made on 6 September 2016 under section 124A of the Insolvency Act 1986, on the petition of the Secretary of State for Business Innovation and Skills (as was) and following an investigation by Company Investigations, part of the Insolvency Service.

At the time of its liquidation, 24/7 London’s Registered Office address was Suite 157 Berkeley Square House, Berkeley Square, London W1J 6BD, being a virtual office facility provider.

24/7 London’s only known debts in liquidation relate to a bank overdraft of £15,705.

Silver was also ordered to pay the Secretary of State’s costs of £6,721.74.

A disqualification order has the effect that without specific permission of a court, a person with a disqualification cannot:

  • act as a director of a company
  • take part, directly or indirectly, in the promotion, formation or management of a company or limited liability partnership
  • be a receiver of a company’s property

Persons subject to a disqualification order are bound by a range of other restrictions

The Insolvency Service, an executive agency sponsored by the Department for Business, Energy and Industrial Strategy (BEIS), administers the insolvency regime, and aims to deliver and promote a range of investigation and enforcement activities both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes and reducing the harm caused to victims of fraudulent activity and to the business community, including dealing with the disqualification of directors in corporate failures.

BEIS’ mission is to build a dynamic and competitive UK economy that works for all, in particular by creating the conditions for business success and promoting an open global economy. The Criminal Investigations and Prosecutions team contributes to this aim by taking action to deter fraud and to regulate the market. They investigate and prosecute a range of offences, primarily relating to personal or company insolvencies.

The agency also authorises and regulates the insolvency profession, assesses and pays statutory entitlement to redundancy payments when an employer cannot or will not pay employees, provides banking and investment services for bankruptcy and liquidation estate funds and advises ministers and other government departments on insolvency law and practice.

Further information about the work of the Insolvency Service, and how to complain about financial misconduct, is available.

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This service is for journalists only. For any other queries, please contact the Insolvency Enquiry line on 0300 678 0015.

For all media enquiries outside normal working hours, please contact the Department for Business, Energy and Industrial Strategy Press Office on 020 7215 1000.

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Link: Press release: Director fakes own death in an attempt to avoid disqualification
Source: Gov Press Releases

Press release: James Brokenshire statement on Bombardier

Secretary of State for Northern Ireland, Rt Hon James Brokenshire MP said:

Last night’s announcement that Airbus is taking a stake in Bombardier’s C-Series is positive and welcome news for Northern Ireland.

We have been working tirelessly across Government to secure the future of the C-Series in recent months, and we will continue to do all we can to ensure the unjustified case brought by Boeing reaches a swift and effective resolution.

Our number one priority throughout has been to safeguard jobs and livelihoods in Belfast. While there are still some steps before the deal is completed, this is clearly a significant move forward for the C-Series and for the workforce in Northern Ireland.

Link: Press release: James Brokenshire statement on Bombardier
Source: Gov Press Releases

Press release: Secretary of State pays tribute to front line responders

Secretary of State for Northern Ireland, Rt Hon James Brokenshire MP said:

I want to pay tribute to the efforts of everyone from the civil contingency groups and the emergency services who have been working diligently to help keep people safe during the last 48 hours as Storm Ophelia hit Northern Ireland.

The close co-operation between these groups mean that effective action was taken to ensure public services and people’s lives were protected.

While there is still more to do, significant efforts have already been put in to see that electricity supplies are restored and debris on our road networks is removed. The recovery operation, which has involved hundreds of people through the night and taken place in very challenging circumstances, will continue over the coming hours.

What we have seen over the last 48 hours is the resilience of Northern Ireland, the resourcefulness and community spirit of its people, and the commitment and professionalism of Northern Ireland’s front line responders.

Link: Press release: Secretary of State pays tribute to front line responders
Source: Gov Press Releases

Press release: Child killer gets longer life sentence

A violent offender who killed a 5 year old boy has had his sentence increased by 3 years after representation at the Court of Appeal by the Solicitor General.

Marvyn Iheanacho, 39, was convicted on 21 July 2017 at Woolwich Crown Court of the murder of his stepson Alex Malcolm. The Court originally sentenced him to life imprisonment with a minimum term of 18 years. Today, this unduly lenient sentence was increased to a minimum term of 21 years.

Iheanacho had beaten the little boy unconscious after the child left one of his shoes in the playground in Mountsfield Park, south London. The offender failed to seek medical help for Alex and then sought to prevent Alex’s mother calling an ambulance. He later lied to medical staff about how the serious brain and abdominal injuries had been caused.

Robert Buckland QC MP, the Solicitor General presented the case to the Court of Appeal and is pleased with the result:

The unspeakable violence that this young boy was subject to is truly appalling. Iheanacho then deliberately withheld medical care from the 5 year old and consistently lied to everyone about how the injuries were caused. As a result, a vulnerable little boy was murdered by someone in a position of trust. I hope the increased sentence gives some comfort to Alex Malcolm’s family.

Link: Press release: Child killer gets longer life sentence
Source: Gov Press Releases